We advocate for you

  • We act as your representative, and we work with you to get the best possible outcome from the policy
  • We are passionate about ensuring a fair and reasonable outcome
  • We apply our knowledge of relevant legislation, guidelines, regulations, and internal policy and procedures through the claims lifecycle
  • From time to time we may act under a binder or agency agreement when we provide claim services. In this case, we will not act as your representative but acting as the agent for the insurer. We will tell you when we are not acting as your representative.

We keep you informed

  • We will meet with you to discuss any difficult claims.
  • We provide coverage evaluations, research the relevant information, and keep you informed.

We guide you through the process

  • We aim to make sure the claims process runs efficiently and smoothly.
  • We discuss the strategy with you and/or solicitors.
  • We are transparent about relevant information required to support the claims strategy.

We draw on our strong knowledge

  • We pride ourselves on the tenacity and technical knowledge of our claims team. Across the team we have experience working for insurance companies as underwriters, brokers and in the legal field.
  • We collaborate with the right people in our business, drawing on key strengths as we need them.

Risksmart Claims Management

  • We also offer under deductible and self insured risk claims management through our subsidiary, Risksmart Claims Management.
  • Visit risksmartclaims.com.au to learn more.

Claims Checklist

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Contact Honan Insurance Group citing the date, time, cause and location of the loss.

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Take photos of damages.

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Obtain identification of all civil authorities involved such as fire, police, health department, building inspector, etc.

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Keep damaged items safely for assessment.

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Arrange for quotes.

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Retain all invoices, time sheets etc, to ensure all costs are captured and attributable to the loss and to prevent an overlapping of normal costs with these expenditures.

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If are making a business insurance claim have your ABN and GST information handy (if applicable).

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Contact Us

Contact Information

  • Suite 8.01, Level 8, The Gardens North Tower, Mid Valley City (Lingkaran Syed Putra) 59200 Kuala Lumpur