Meet our Head of Professional & Executive Risks – Henry Clark

Q&A

Henry Clark – Head of Professional & Executive Risks

Office: Sydney

Joined Honan: January 2013

 

 

A quote capturing your approach to your role

“When you’re on top of your game, change your game” – The All Blacks.

This is a lesson in always improving, in never becoming complacent. We are always looking to raise the bar at Honan.

 

Tell us about yourself

I grew up on the Lower North Shore of Sydney with my parents and 7 siblings (5 brothers, 2 sisters). Most of my childhood was spent outdoors playing rugby, cricket, golf, basketball and enjoying the great beaches and Harbour Sydney has on offer.

I began my insurance career 15 years ago, managing general insurance claims. I then took an opportunity to live and travel around Europe by playing rugby in the Netherlands, which was a great experience. When I returned, I joined Marsh FINPRO, supporting a senior broker servicing large ASX risk managed accounts. I was recruited to Honan in 2013 by our now CEO Andrew Fluitsma to lead Honan’s NSW Financial Lines Portfolio. This role has since expanded across the Group and I contribute to the strategic direction of the company as a member of our Extended Leadership Team.

Outside of work, I spend as much time as I can with my daughter Madeleine and my amazing wife Katie where we live on the Northern Beaches. As an ex-player, I stay involved with the Mosman Rugby Club (Whales) as their Old Boys representative. The Whales are a successful rugby club, which Honan proudly supports.

 

What does the Head of Professional & Executive Risks do?

I have responsibility for the growth and retention our of Professional and Executive Risks Portfolio and managing a team of specialist brokers. My role includes negotiating our insurer agreements, placing our large and complex corporate risks, presenting results and market intelligence to boards, executives, and our wider Honan network, and mentoring our younger staff.

 

What are 3 things you find most motivating about your role?

THE VARIETY – We are fortunate to provide advice to a range of different industries, including financial institutions, technology and telecommunications, real estate, life sciences, healthcare, retail, construction, and professional services firms.

THE COMPLEXITY – As insurance and risk partners, we are given deep insights into our clients’ strategic direction and operational frameworks. 

THE PEOPLE I have been fortunate to meet and learn from many smart, passionate, and driven individuals who are experts in their chosen professions. What I might learn tomorrow from an existing or prospective client continues to motivate me each day.

 

Biggest learning from your time at Honan?

How to adapt to change.

We have been fortunate to have exponential growth at Honan. Over the years, this has included multiple office moves, setting up new locations (interstate and overseas) and staff changes, all of which brings a new set of challenges. Throughout this evolution, we have always stayed true to the fundamental characteristics that propelled us to this position.

 

Your core focus for the year ahead? 

Visiting our clients and partners face to face as much as possible now 2020 is behind us!

 

Noteworthy trends?

The way organisations have adapted to flexible working policies has been refreshing to witness and I will be intrigued to see how it continues to develop. The trust employers have in staff to deliver – no matter where or what time of the day is excellent.

Despite this change in mindset, I still value collaborating and bouncing ideas around in the office environment and I am fortunate my team agree and still enjoy coming into the office regularly!

 

Recommended further reading/a great online resource/podcast?

The Hello Sports podcast:  a couple of average blokes giving their views on weekly sporting events. It’s a great way to lighten up your day when travelling to and from work.

 

Meet our Head of Strategy – Lea Mac

 

 

Honing In on our Partners: blueAPACHE

Q&A
2020 challenged business systems and technologies like never before, forcing many organisations to adopt remote working arrangements at scale, almost overnight. blueAPACHE is more than a leading technology and communication service provider; its solutions enable business growth, innovation and facilitate customer and employee engagement. As trusted advisors, blueAPACHE partners with many businesses to fast-track their digital strategies in a safe and sustainable way – including Honan. As 2021 begins, we spoke with Michael Zuppa, General Manager – Technology about blueAPACHE’s key learnings from last year, and noteworthy trends on the horizon.

 

THE CRUX OF YOUR BUSINESS?

blueAPACHE is based on the idea that people should have secure and efficient access to their systems wherever they are, all of the time. This enables our clients to achieve success, be agile and dynamic to support their own client communities.  

 

2020 SAW A DRAMATIC SHIFT TO REMOTE WORKING AND blueAPACHE WAS INSTRUMENTAL IN HELPING MANY BUSINESSES MAKE THAT MOVE. WHAT WERE YOUR BIGGEST LEARNINGS FROM THE YEAR?

  • As organisations were forced to adopt a remote working model, the swift transformation emphasised two key misconceptions:
    • Firstly, that implementing such dramatic organisational change is difficult and time consuming. COVID-19 has not only set a “new normal” when it comes to traditional workplaces, it has also set a new normal in terms of what is achievable in a short timeframe. Historically, a project might have had a 6-month deployment timetable, but COVID has expedited this, demonstrating a new application can be deployed and value realised in days or weeks, not months.
    • Secondly, from an operational perspective, many organisations incorrectly assumed that their people could not be as productive and effective when granted access to the tools to work remotely. The amazing response to the pandemic has clearly proven this wrong which will require some organisations to change their attitudes towards flexible work arrangements – it is now clear, when you give people the right tools for the job, they rise to the occasion.
  • The value of network connectivity was realised during lockdowns with the NBN retail network placed under considerable strain. Whilst it worked for many, there were instances where it was not sufficient. With agility top of mind, blueAPACHE responded to our clients’ immediate needs, designing a bespoke data and device rental solution ‘Connectivity in a Box’ which provided flexibility and cost reduction from a pay-per-month model. This reinforced the importance of home connections for employee collaboration and productivity in this new remote-working norm.
  • Organisations that were already harnessing a consumption-based, flexible application delivery supply chain model were positioned strongly to transition to the new way of working and experienced the greatest time-to-value. The traditional capital expenditure (CAPEX) hardware stacks however saw challenges expanding beyond their original intent, and thus in some cases, had to be replaced altogether.
  • Work is no longer a place we go to, it is a thing we do and should be able to do from anywhere, on any device, with a consistent and secure user experience.

 

AT HONAN, MAINTAINING QUALITY CONNECTIONS WITH OUR PEOPLE, PARTNERS AND THE COMMUNITY SITS AT THE HEART OF WHAT WE DO. WHAT RELATIONSHIPS & CONNECTIONS WERE CRITICAL TO YOUR BUSINESS SUCCESS IN 2020?

As we descended into the COVID world of remote working, maintaining our #teamblue community culture across staff, clients and suppliers was the top priority.

To counteract these workplace changes, blueAPACHE moved the traditional monthly townhall to weekly occurrences, and delivered these via TEAMS. The virtual speakerphone was used as an opportunity to connect with staff, providing an update on fluid changes to ease any COVID related angst whilst offering staff a platform to celebrate their peers with “shout outs” openly calling out a colleague who had gone above and beyond over the course of the week. Furthermore, department heads were encouraged to host daily stand ups to connect the team as a collective group, outside of 1-1 meetings.

blueAPACHE was extremely fortunate to continue our growth trajectory in 2020 with technology deemed instrumental in our “new world”, subsequently leading to blueAPACHE welcoming new members of staff, globally.

Delivering a consistent induction experience for these new members was critical to ensure they felt part of the blueAPACHE community and were well equipped to deliver in their role irrespective of the 2-dimensional restrictions.

Relationships with our distributors and suppliers continued to be critical – working with them through their change process and understanding any supply impact due to international restrictions. This positioned blueAPACHE strongly to fast-track communications back to our clients and implement contingency plans if required.

 

DATA SECURITY, PRIVACY AND COMPLIANCE WERE TOPICAL ISSUES IN 2020, AS MANY BUSINESSES RUSHED TO DEPLOY REMOTE-WORKING CAPABILITIES. WHAT LESSONS CAN BUSINESSES TAKE FROM THIS?

  1. PEOPLE, PROCESS AND TECHNOLOGY: When it comes to security there always needs to be a balance between people, process, and technology. The shift to remote working does not change an organisation’s obligation to adhere to industry compliance standards and regulations. Employees will be relying on the employer to provide guidance on how they should be working from home, and as the employees’ home inadvertently became the 2020 office, home networks were typically far less secure with printers and wireless devices connected, triggering vulnerabilities. Clear and concise policies, procedures, and guidelines along with awareness training goes a long way!
  2. POLICY REVIEW: In order help protect sensitive data, organisations should be reviewing their data classification policies and toolsets.
  3. ASD ESSENTIAL 8: At a minimum, it is highly recommended organisations align with the Australian Cyber Security Centre Essential 8 strategies to assist in protecting systems against a range of adversaries – in particular, multifactor authentication should be mandatory.

 

THE EVENTS OF 2020 DEMONSTRATED THE POSSIBILITIES OF REMOTE WORKING ARRANGEMENTS AND CHALLENGED SOME ASSUMPTIONS ABOUT PRODUCTIVITY/EFFICIENCY. WHAT TIPS DO YOU HAVE FOR ORGANISATIONS ON HOW TO BEST FACILITATE A MIX OF ON-SITE AND REMOTE WORKING?

  • Equip employees with the right tools to be effective and productive when working from the office or home.
  • Portable devices support the seamless mobility between locations.
  • Standardisation of device enables higher adoption of flexible workspaces and hot desking.
  • Try having team members working out of the office on the same day.

 

WHAT ARE THE BIGGEST TECH TRENDS AND DEVELOPMENTS BUSINESSES SHOULD BE AWARE OF FOR 2021 AND BEYOND?

It is all about SASE – Secure Access Services Edge. SASE is the convergence of wide area networking, or WAN, and network security services like CASB, FWaaS and Zero Trust, into a single, cloud-delivered service model. With remote working being the norm, and workloads transitioning to cloud at an increasing pace, the traditional approach of data centre firewalls backhauling traffic and remote VPN users no longer suffice, especially with the high adoption rate of unified communication and collaboration platform such as – TEAMS, ZOOM and Cisco Webex.

Workspaces and Zero Trust Identity access are a complementary trend that is gaining high attention. This is around single sign on (SSO) and multifactor authentication (MFA) access into all corporate systems and data with access being contextualised based on the location and the device that the user is connecting from.

 

WHAT ARE YOU MOST EXCITED ABOUT FOR THE BUSINESS OVER THE NEXT 6-12 MONTHS?

2020 saw significant investment across both our core network and cloud hosting platforms. The new infrastructure will enable blueAPACHE to solidify our market-leading offerings into the mid-to-sub enterprise market.

These projects are in full swing and I am excited to see the successful completion of these transformational ventures so our existing and new customers can realise the value and benefits of this investment.

 

TECHNOLOGY MOVES AT SUCH A FAST PACE! WHAT INITIAL STEPS WOULD YOU SUGGEST TO SOMEONE LOOKING TO UPGRADE THEIR INFRASTRUCTURE, BUT FEELING OVERWHELMED ABOUT THE STATE OF THEIR BUSINESS’ SYSTEMS?

  • Focus on the business outcomes and desired end state.
  • Majority of vendor line of business applications are transitioning to SaaS or PaaS.
  • Ensure the future state infrastructure is consumption based and can scale in line with business revenues. Agility to expand is paramount in order to take advantage of business opportunities and provide the flexibility to retract when needed.
  • Security, Governance and Compliance should be at heart of the service.
  • Work with a trusted partner like blueAPACHE who can guide and assist you through the entire application delivery supply chain, forming the right end user – network – private cloud / public cloud – security – governance and compliance composition to suit your unique requirements. Point solution providers will use the same hammer for every nail.
  • Hybrid cloud is the new norm – right workload, right cloud.

 

Read more from this issue of HoneIn:

 

  Meet Our Managing Director – Honan Asia – Eliza White
  Discover the latest Insurance Market Updates

 

 

Meet Our Managing Director – Honan Asia – Eliza White

Q&A

Eliza White – Managing Director, Honan Asia

Offices: Singapore & Kuala Lumpur

Joined Honan: June 2019

 

A quote capturing your approach to your role

‘A dream doesn’t become reality through magic; it takes sweat, determination and hard work’ – Colin Powell.

My take-away from this quote is that the right dream actually takes sweat, determination, hard work and a strong moral compass to guide you on the right path. Without the latter, the first three are a disaster.

Tell us about yourself

I moved to Asia in 2015, working as an underwriter, chasing adventure and experience outside of Australia. The same year I met Andrew Fluitsma – we sat next to each other on a flight on the way to a Worldwide Broker Network (WBN) Conference in Budapest. It was my first WBN conference and I didn’t know anyone else there, but the Honan team took me under their wing! Ever since then, I watched while the Honan business evolved and grew throughout the region and was finally asked to join the team in 2019…how could I say no!

Outside of work I’ve been completing an MBA part-time over the past 18 months, so my weekends and evenings have been focused on studying and learning with a great group of people here in Singapore.

 

What does the Managing Director – Honan Asia do?

My job is to ensure the team in Asia have the tools, support and guidance to do what they do best.

I want brokers to be able to focus on their clients and getting the best out of the market, rather than being distracted by systems that don’t work or endless internal meetings.

Andrew Fluitsma’s vision for Honan is to be a market disrupter that doesn’t conform to the traditional insurance model. It’s my job to make this happen in Asia by building a team of great people who care for and support one another, while constantly challenging the way we do things. Our strength is our size – we’re agile and nimble enough to adapt to change quickly. My job is to keep challenging the process, to keep asking ‘why?’ and to keep looking for smart solutions for the business.

 

What are 3 things you find most motivating about your role?

Number 1 – I love meeting people. I love talking to our clients, hearing their stories both personally and from a business perspective, and helping to find solutions for them.

Number 2 – We have a tremendous team in Asia that’s constantly growing. I wake up in the morning with a spring in my step knowing that I get to work with great people. When people are happy, empowered and motivated in their roles, our clients feel the difference.

Number 3 – We are only limited by our own imaginations at Honan. We have the power to create our own destinies and that is something I will never take for granted.

 

Your core focus for the year ahead? 

  • One of our four values is We See Our Clients. This will always be our core focus, regardless of how much we grow and evolve. It is at the heart of the Honan DNA.
  • Expand our product offering by creating a Reinsurance team. We hope to have the team up and running in early 2021. This will be a big step in our evolution as a company and will help deliver solutions to our clients.
  • Increase our Employee Benefits offering in Malaysia. We have incredible broking partners all over the world who we support in Singapore and Malaysia. To continue improving the support we offer, we are always on the lookout for great people who can bring new experiences and perspectives to the Honan team.

 

Noteworthy trends?

Technology is (in my opinion) what will distinguish successful companies from the less successful in the next five years. Throughout COVID we’ve seen some companies embrace technology and thrive, while others are facing significant challenges with their systems, applications and processes. Customers today simply expect that you will have technology solutions in your business that run effectively. At Honan we have completely overhauled our broking, finance and banking systems, as well as rolled out a new Employee Benefits platform, all in the past 6 months. The efficiencies that we’ll realise because of these advances set us apart from others in the market and make our clients’ user experience best in class.

 

Read more from this issue of HoneIn:

 

Find out about the latest Insurance Market Updates

 

 Discover insights, tips and trends from our technology partners blueAPACHE

Honing In on Our Partners: Rip Swim

Q&A

Honan has been working with Rip Swim for over two years,  and in what began as a night-time swim many years ago for Founder and open water swimming coach – Grant Siedle, Rip Swim now offers Australia’s most original open water swimming events. We caught up with Grant to learn more about the iconic events and how far the business has come.

 

 

THE CRUX OF YOUR BUSINESS?

To give people an exciting and truly unforgettable open water swimming experience.

 

YOUR PARTNERSHIP WITH HONAN COMMENCED BACK IN 2018. TELL US A LITTLE ABOUT WHAT RIP SWIM LOOKED LIKE THEN VERSUS WHERE YOU ARE NOW.

The event has grown steadily throughout that time. We’ve now completed 6 seasons of swims and more than 450 swimmers have braved the crossing from Point Nepean to Point Lonsdale. We’re reaching a wider audience than ever before, including triathletes and adventure enthusiasts, as well as the traditional open water groups. We also have a Byron Bay swimming trip coming up in April 2021!

 

AT HONAN, WE’RE ALWAYS INSPIRED BY BUSINESSES WHO ARE BRAVE ENOUGH TO DO THINGS A LITTLE DIFFERENTLY. TELL US SOMETHING UNEXPECTED OR TRULY DIFFERENT ABOUT YOUR BUSINESS. 

The swim across “The Heads” at Port Phillip Bay was always considered illegal. We convinced the authorities that we could safely navigate our way across the shipping lanes (even though ships come in at the same time!) This feature is one of the many exciting elements in the event, and it’s quite an adrenaline rush!

 

A COMMITMENT TO ONGOING EVOLUTION IS A HALLMARK OF SOME OF THE MOST SUCCESSFUL BUSINESSES TODAY. WHAT DOES EVOLUTION LOOK LIKE/MEAN TO YOUR BUSINESS? 

Every year we seek to improve our safety and streamline the entry, training and team selection process. This is a team event, so making sure everyone is working together is critical to our success.

 

 

YOU’RE A HIGHLY EXPERIENCED PRO-SWIMMER AND COACH, DO YOU THINK A HIGH-PERFORMANCE MINDSET STANDS YOU IN GOOD STEAD IN THE BUSINESS WORLD/IN SEEKING OUT NEW CHALLENGES?

Having completed several very long swims, many triathlons and surf life-saving races has given me specific knowledge about how to take on these sorts of projects. The discipline of training does help in business, but I believe it is more about having a strong vision and not worrying about the setbacks along the way.

 

AT HONAN, MAINTAINING QUALITY CONNECTIONS WITH OUR PEOPLE, PARTNERS AND THE COMMUNITY SITS AT THE HEART OF WHAT WE DO. WHAT RELATIONSHIPS & CONNECTIONS HAVE BEEN CRITICAL TO YOUR BUSINESS SUCCESS IN RECENT YEARS?

Having a loyal sponsor in Honan helps from both a financial perspective and from a confidence perspective. Knowing that a larger organisation (particularly one that works in the area of risk) will stand alongside you reinforces that what you are doing is well-executed and worthwhile.

 

YOU HAVE A PERFECT TRACK RECORD, BUT OPEN WATER SWIMMING NATURALLY HAS ITS RISKS! HOW HAS HONAN HAS SUPPORTED YOUR BUSINESS OVER THE TIME WE’VE BEEN WORKING TOGETHER?

Providing our Public Liability is the main factor here. The process of putting that in place involves working through a detailed plan and each year, we seek to streamline that plan as we talk with the team at Honan. 

 

WHAT ARE YOU MOST EXCITED ABOUT FOR THE BUSINESS OVER THE NEXT 6-12 MONTHS?

After the lockdown of 2020, I’m eager to see the increase in popularity of outdoor and adventure-related events. So far we’ve seen a lot of demand. I am also very excited about a swim we are likely to be running for teenagers from the Anglesea Lifesaving Club. This is a very positive initiative to engage younger people and encourage them to stay involved in lifesaving.

 

 

Rip Swim’s open water swim calendar begins in January 2021. Click here to learn more about the upcoming swims and reserve your place.

 

 

 

Discover more in our Partner Q&A Series: Catapult Sports.

Meet Our Head of Global & Networks – Steve Pappas

Q&A

Steve Pappas– Head of Global & Networks

Office: Melbourne

Joined Honan: January 2012  

 

A quote capturing your approach to your role

“Work hard, have fun, make history” – Jeff Bezos (Amazon founder).

Tell us about yourself

My first role at Honan was as the Financial Accountant back in 2012, meaning I was an accountant in my former life. In 2016 I moved to broking and have enjoyed it ever since. I am constantly meeting new people and gaining further understanding of my clients’ businesses. The fast pace of broking means every day is different. Outside of work, I am trying to catch up with family and friends…or most likely watching too much sport on the couch!

What does the Head of Global & Networks do?

My role has three key components:

  1. Placement of new business for clients locally, as well as inbound referrals from overseas
  2. Servicing our portfolio of clients and building relationships with our global networks, including the Worldwide Broker Network (WBN)
  3. Managing the Global team at Honan to continue providing our clients and our overseas partner brokers a truly market-leading service.

What are 3 things you find most motivating about your role?

  • Understanding what makes our clients tick
  • Finding the right insurance solution for each of our clients
  • Working with a young and vibrant team.

Biggest learning from your time at Honan?

To fully engage with the people and resources available both at Honan and our partner brokers overseas. It is important to share ideas, identify past problems and develop future-focused solutions.

Your core focus for the year ahead?

I believe our clients will continue to ask to be further educated on the state of the market and the mechanisms that drive premiums and limits etc. We will be be providing that material regularly (via webinars, Thought Leadership publications, and LinkedIn updates) to help our clients have meaningful discussions within their own organisations about the insurance landscape.

Recommended further reading / a great online resource?

I know it’s a bit of a cliché, but I still read the Australian Financial Review (AFR) every day. It’s the best daily update on what’s happening in the economy and how it’s affecting our clients.

 

WITH YOU ALL THE WAY

Steve Pappas

Head of Global & Networks

steve.pappas@honan.com.au

 

 

Meet our Head of Strategy – Lea Mac

Honing In on our Teams: Risksmart

Q&A

 

 

 

Risksmart is a subsidiary of Honan, providing specialised end-to-end claims management services for local and international businesses and insurers.

The team is comprised of both qualified lawyers and highly experienced insurance specialists. We caught up with Risksmart to learn what inspires them and sets them apart as a team.

 

THE CRUX OF WHY THE TEAM EXISTS?

We take the stress and resource drain out of claims, allowing our clients to get back to business.

 

A QUOTE TO CAPTURE THE TEAM’S ETHOS

“I’m not afraid, To take a stand, Everybody, Come take my hand. We’ll walk this road together, through the storm. Whatever weather, cold or warm.” EMINEM

We are with our clients…all the way.

 

IF YOU WERE A SPORTS TEAM, WHAT WOULD YOU BE CALLED?

Risksmart Rattlesnakes. Tssss.

 

The Risksmart Team

 

GIVE A SHOUTOUT TO ONE CLIENT / CUSTOMER YOUR TEAM IS PARTICULARLY INSPIRED BY RIGHT NOW, AND WHY?

It’s hard to pick just one client as so many have inspired us with remarkable resilience during the pandemic, but if we have to select one…. we are always impressed by the innovation of ALDI Stores. We’re particularly inspired by their ongoing commitment to sustainability and environmental impact. It’s a critical issue and they are leading the way.

 

REFLECTING ON THE YEAR TO DATE, HIT US WITH YOUR TEAM’S TOP 3 HEADLINES

  • We launched our new website and re-brand!
  • Helping our clients change their risk management practices to stay resilient during COVID-19
  • Learning that we can stay productive and connected while we are apart

 

HONAN’S ‘WITH YOU ALL THE WAY’ BRAND PROMISE IS ONE WE’RE PROUD TO HONOUR IN BOTH OUR DEALINGS WITH CLIENTS, BUT INTERNALLY ACROSS THE BUSINESS TOO. WHAT DOES ‘WITH YOU ALL THE WAY’ LOOK LIKE WITHIN YOUR TEAM? HOW DO YOU SUPPORT EACH OTHER THROUGH CHALLENGES AND WINS ALIKE?

The team banter is excellent! We share tips and views on claims strategy and celebrate each other’s wins – often combined with discussions about the best place to get dumplings and speculating about the weather for the weekend.

 

IF YOU COULD PICK ONE BRILLIANT PERSON – DEAD OR ALIVE – TO JOIN YOUR TEAM, WHO WOULD IT BE AND WHY?

Robin Williams. Brilliance, wit and humour.

Because

“No matter what people tell you, words and ideas can change the world” – Robin Williams.

 

LOOKING AHEAD, WHAT IS YOUR TEAM MOST LOOKING FORWARD TO OVER THE NEXT 6-12 MONTHS?

Working with new clients, getting back into the office, and eventually seeing our clients face-to-face without a computer screen in the way! We will also be watching the outcome of the AFCA BI test case. We might have to start up a sports team too – who can let a name like Risksmart Rattlesnakes go to waste?

 

 

 

Whether you’re a business or an insurer, please reach out to the Risksmart team at any time

 

 

Honing In on Our Partners: Catapult Sports

Q&A

Honan has been working with Australia’s Catapult for over 10 years. Now ASX listed, Catapult is one of the leading wearable technology companies in the world. We caught up with Boden Westover, VP Brand & Communications, to learn a little more about the brand, and how far they’ve come since 2006.

 

 

THE CRUX OF YOUR BUSINESS?

Our mission is to offer the most comprehensive set of solutions for teams and athletes to improve performance.

 

YOUR PARTNERSHIP WITH HONAN COMMENCED BACK IN 2008. TELL US A LITTLE ABOUT WHAT CATAPULT LOOKED LIKE THEN VERSUS WHERE YOU ARE NOW.

Founded in 2006, Catapult was only a five-person business in a windowless accelerator office when we first engaged Honan in 2008. Based in Scoresby (Melbourne), we had no overseas presence, and really no competitors having commercialised world-first GPS-based wearable technology for elite sports teams in late 2006. Catapult was listed on the ASX in 2014 and now boasts a team of 350 staff working in over 100 cities worldwide. We serve over 3,200 sports organisations in 40 sports across 139 countries, with annual revenue over $100m.

 

AT HONAN, SUPPORTING INNOVATIVE AUSSIE BRANDS ACHIEVING RAPID GROWTH AND INTERNATIONAL ACCLAIM IS ONE OF THE GREATEST PRIVILEGES OF OUR WORK. REFLECTING ON THE DECADE 2010-2020, HIT US WITH YOUR TOP 5 MILESTONES.

  1. We have about a dozen league-wide deals with sporting competitions around the world, so any time we bring on an entire league (rather than an individual team) it’s considered a milestone as it helps us shut out competition and provide value to the teams within the league in a more scalable way. Our first league-wide deal was in 2015 with the AFL, followed closely by La Liga (Argentinian basketball competition).
  2.  Our Boston-based CEO, Will Lopes, joined the business in November 2019 and has already had an enormous impact on the strategic direction of the business. Will led our transition from a product-led business, to a solution- and customer-led one.
  3. In 2015, Fast Company named us the most innovative company in the world in both “Fitness” and “Big Data”, and the 12th most innovative company in the world – ahead of Netflix, Tesla, and Samsung. In 2019, we were the fifth most innovative company in “Sport”.
  4. In 2016, we acquired XOS Digital, the North American leader in video analysis technology, and PlayerTek, a GPS wearable technology engineered for amateur teams, at the same time.
  5. We launched our first consumer business in mid-2018, PLAYR, which is a dedicated wearable technology product for individual soccer players.

 

WHAT ARE THE TOP 3 TRENDS IMPACTING YOUR BUSINESS RIGHT NOW?

LOAD MANAGEMENT – controlling how much physical stress professional athletes endure during competition.

COMPUTER VISION – the interplay between wearable technology and video analysis for elite sport.

PLATFORM / MARKETPLACE – the consolidation of the elite sports technology industry, with a couple of heavyweights owning the distribution channels.

 

AT HONAN, MAINTAINING QUALITY CONNECTIONS WITH OUR PEOPLE, PARTNERS AND THE COMMUNITY SITS AT THE HEART OF WHAT WE DO. WHAT RELATIONSHIPS & CONNECTIONS HAVE BEEN CRITICAL TO YOUR BUSINESS SUCCESS IN RECENT YEARS? 

Catapult is a customer-obsessed organisation that places a lot of importance on our relationships with athletes, coaches, and management within sporting organisations. We seek to empower every athlete and team on earth with technology to perform at their best.

 

WHAT’S ONE PIECE OF ADVICE OR QUOTE THE CATAPULT TEAM CAN SHARE WITH AUSSIE STARTUPS CURRENTLY WRANGLING THEIR FORMATIVE YEARS? 

James Demetriou from the Australian Sports Technologies Network (ASTN) says it best when he tells new Australian start-ups to “go global or die local”. Yes, growing pains can escalate when you venture overseas, especially if you do so too early, but don’t wait until you’re “ready” to form a presence overseas. Take the leap.

 

 

WITH YOU ALL THE WAY

From freshly founded side-hustle, to publicly listed multinational, Honan is ready to support organisations of all shapes and sizes. To find out how we can help your people and business, please contact us at any time. 

 

Steve Pappas

Head of Global & Networks

steve.pappas@honan.com.au

 

Meet Our Head of Claims – Poppy Foxton

Q&A

Poppy Foxton Head of Claims

Office: Sydney

Joined Honan: 2012

 

A quote capturing your approach to your role

“Never let the fear of striking out keep you from playing the game” – Babe Ruth. 

 

Tell us about yourself

Eight years ago, I left Aon to join Honan as a Senior Claims Executive which involved working on a single portfolio in a team of three. Honan is a rapidly growing company, and this was my blue-sky opportunity to create a claims service that was truly market-leading, and a headline value-add for the business. I rolled up my sleeves and got stuck into claims across all lines of business. Four promotions and two rounds of maternity leave later, I now proud to head up Honan’s Claims division, overseeing a team of 20 in delivering exceptional claims solutions and services for our clients across Australia.

Outside of work, I enjoy spending time with my husband, two young boys, and two Groodles (think giant teddy bears). We all spend plenty of time at the local beach or hiking in National Parks. My husband and I are particularly keen hikers, which means we’re never short on adventures. We once got caught in a blizzard at the saddle of a New Zealand mountain during a three-day hike. I honestly thought we would perish up there!

 

What does the Head of Claims do?

My role is to design and execute the overall strategic growth and service delivery for Honan Claims, together with our subsidiary TPA service, Risksmart Claims Management. Collaborating with relevant teams across the business, I’m responsible for building strong relationships with our clients through outstanding claims results. I’m fortunate to lead a team of exceptional claims experts, coaching them to develop a commercial yet pragmatic approach to claims management, whilst building their personal capabilities as business leaders in their own right.

In today’s market, claims are becoming more complex than ever. Together with my team, I love the challenge of troubleshooting problems for our clients, leveraging our solid relationships with leading carriers along the way. A number of clients require sophisticated claims solutions for under deductible claims or captive programs. We develop and deliver solutions which save our clients time, money and internal resources through exceptionally efficient claims management.

Together with my partner in crime Lea Mac, I’m also pleased to lead Honan’s Sydney office; building  great systems and processes to ensure business objectives are met, but fostering a great workplace culture and happy, engaged staff too.

 

What do you find most motivating about your role?

I work with amazing people across the whole business – from Corporate to Strata to Operations. Getting to collaborate (and sometimes spar) with my colleagues is the highlight of every day.

Honan is quite unique in the level of opportunity available. I have never been pigeonholed to claims alone. Every day I’m faced with new learning opportunities which push me to reach my potential as a leader and businesswoman.

 

Biggest learning from your time at Honan?

With the right leadership, people can change dramatically. I’m a very different person now than I was 8 years ago. Being continually pushed outside my comfort zone has made me tougher, smarter and happier. I have learnt that people are a product of their environment, and with the right support and a bit of tough love they can surprise themselves with how far they can go.

 

Your core focus for the year ahead?

Supporting our clients in managing their risk during the Pandemic, particularly around navigating potential liability exposure in a new landscape. The industry is anticipating a number of class actions around mismanagement and employment practices to come from COVID-19. In addition, there is an AFCA test case on whether broad sweeping pandemic policy exclusions will apply to business interruption claims. We will be working closely with our clients to protect their assets and ensure they obtain the full benefits of their insurance program.

 

Noteworthy trends?

“Working from home” seems an obvious one, but one silver lining of this Pandemic has been its capacity to prove just how productive and engaged our team can be whilst working remotely. Globally, I think we will see a shift to wider acceptance of flexible working arrangements; allowing people to improve their ‘work life balance’ and enable work to be done from anywhere they please. Given our relatively young workforce and rising house prices in major cities, this marks a huge shift for professionals across the globe. A regional revolution is my bet!

 

Recommended further reading / a great online resource?

Check out the app Headspace. It is a great way to relax and switch off at night, which we all really need right now!

 

WITH YOU ALL THE WAY: 

You can reach me at poppy.foxton@honan.com.au or 02 9299 9767.

Meet Our Chief Executive Officer – Andrew Fluitsma

Q&A

Andrew Fluitsma Chief Executive Officer

Office: Melbourne

Joined Honan: November 2009

 

A quote capturing your approach to your role

“If you’re the smartest person in the room, you’re in the wrong room” – Confucius. 

A friend of mine says this all the time. Of course, he’s an incredibly successful guy who is likely always the smartest guy in the room! It’s a great way of capturing the philosophy that business will never grow, evolve or exist sustainably without the best, most curious kinds of people.

Tell us about yourself

A mate (Scott Cole – our Director in Perth, Western Australia) said to me – almost 11 years ago, that I should have a chat with Damien Honan; our current Executive Chairman who was the CEO at the time. I was pretty happy where I was, so had no burning reason to connect with Damien … but I did and made the decision to join that day!

I live a pretty busy life with a young family and a very active physical regime – I ride, run or do cross-fit 6 days a week. I also love to travel, which has been something I’ve really missed lately, but being home to watch my kids develop and grow into amazing little people has been a blessing.

What does the Chief Executive Officer do?

I primarily crack gags on company-wide Zoom Town Halls, and in my spare time, do a bit of work around the strategic direction of the business with Damien and our COO Laurence Basell. But ultimately I’m the steward of our brand – that’s the neatest way to capture it.

What 3 things do you find most motivating about your role?

  • Growth of the people.
  • Growth of the business.
  • Growth of the brand.

Biggest learning from your time at Honan?

If you treat people like children, they act like children, Trust, empower and believe in your people and they’ll pay it back in spades through love of the brand. There’s nothing more valuable than proud people who genuinely believe in the direction the brand is heading.

Your core focus for the year ahead?

We just want to keep growing this company.

Noteworthy trends?

Well, as funny as it sounds, I think the suit might truly be dead! To me, that marks a metaphor for the way we do work – we can be anywhere, in any time zone, and move as quickly as we want using technology as the conduit. Having said that, I think the want and desire to maintain personal, face to face meetings will always remain strong. At Honan – relationships are a core to our DNA, and a key driver in our cultural difference.

Recommended further reading / a great online resource?

You won’t find me reading self-help, management or coaching material. I think authenticity is the absolute key to leadership, so I stay away from that stuff. I listen to a lot of podcasts when I run, and I’m a massive aviation geek so absolutely loved Business Wars’ Boeing Vs Airbus.

 

WITH YOU ALL THE WAY: 

Email: andrew.fluitsma@honan.com.au

Meet Our Chief Operating Officer – Laurence Basell

Q&A

Laurence Basell  Chief Operating Officer

Office: Melbourne

Joined Honan: February 2019

 

A quote capturing your approach to your role

I often approach things through a mindset of “it’s easier to destroy than create,” which stems from an extended quote by Ivan Kilma – “To destroy is easier than to create, and that is why so many people are ready to demonstrate against what they reject. But what would they say if one asked them what they wanted instead?” In essence, it’s very easy to throw stones, but very challenging to present new ideas – a mantra that rings true in both business and life.

Tell us about yourself

With a pedigree in management consulting, I’ve worked for many different clients across vast industries. As a result, I’ve had the opportunity to build expertise across finance, IT, strategy and operations. I commenced my career at PwC in mergers and acquisitions before shifting to strategy consulting for a little over a decade. I then went brand side, heading up strategy and finance for a start-up before a stint with a large agriculture organisation. I love the challenge of learning about different industries and organisations.

Outside of work, I have a young family (two daughters under 3) and an amazing wife whom I met at PwC. A keen cyclist and runner, I enjoy keeping fit but it’s not quite as easy as it used to be – you’ll typically find me with a child or pram in tow! Pre-parent life, I somehow found the time to break a 6 hour cycling world record!

What are the key areas you focus on as the Chief Operating Officer?

Together with our CEO Andrew Fluitsma, my role is to drive the Honan strategy to ensure we’re continuously delivering exceptional risk-protection solutions for our clients. A strong corporate services function is a key enabler of this; from leading IT systems and solutions, to robust relationships with underwriters, and cutting-edge client reporting. We’re constantly hunting for new and better ways to grow, develop and push the boundaries of what’s possible.

What 3 things do you find most motivating about your role?

We have an exceptional team at Honan, which makes it a genuine pleasure to come to work each day. Alongside their impressive technical capability and work ethic, our people are always pushing themselves to learn and develop.

For the above reasons, our culture is one of the best I’ve ever been part of – supportive, energetic and cohesive.

I’m constantly learning. Being relatively new to the world of insurance, there isn’t a day I come to work and don’t learn something new. For me – that’s a privilege.

Biggest learning from your time at Honan?

Our people genuinely live the Honan values, which drives the culture across the business with great energy. Many businesses have values emblazoned on their walls, but few operationalise them, and even fewer, truly live them. Our team also boasts rich diversity across gender, ethnicity and geography. Vast perspectives bring richness to our culture, and greater depth to our work.

Your core focus for the year ahead?

Honan has a full agenda for FY21! We will continue to strive for growth across all areas of operations, with continued comprehensive investments in IT and systems in particular. Our promise of industry-leading service delivery is paramount. We strongly believe a best in class ‘back office’ is what makes leading products and services possible.

Noteworthy trends?

The use of technology, data and analytics will become a much bigger part of our business and how we deliver value to clients. Whether it’s 3D mapping high risk buildings and factories, to ensuring efficient and effective cover through razor sharp industry or sector benchmarking, the progress and opportunities being made possible through technologies like AI are exceptional. As a business, we pride ourselves on staying atop the latest developments, and feeding them into meaningful benefits for our clients.

 

Recommended further reading / a great online resource?

Book:  Moneyball: The Art of Winning an Unfair Game (Michael Lewis) – still an excellent read almost 20 years later! So much to take in terms of how to approach work and life.

Podcast:  Wind of Change. Amazing even if it is only half true.

Article:  Marathon Man:  A Michigan dentist’s improbable transformation. The things people do to pretend they’re something they’re not is really quite staggering!

 

WITH YOU ALL THE WAY: 

Email: laurence.basell@honan.com.au

Suggested Searches

  • Melbourne Office
  • Financial Service
  • Quote
  • Insurance Services
  • Trade Credit Insurance
  • Strata
  • Claims
  • Real Estate

Contact Us

Contact Information

  • Suite 8.01, Level 8, The Gardens North Tower, Mid Valley City (Lingkaran Syed Putra) 59200 Kuala Lumpur