Our in-house claims department, comprised of legally qualified and highly experienced claims professionals, will provide you an advantage when a claim arises. We advocate for you and your position all the way.
We advocate for you
We act as your representative, and work with you to get the best possible outcome from the policy.
We are passionate about ensuring a fair and reasonable outcome.
We apply our knowledge of relevant legislation, guidelines, regulations, and internal policy and procedures through the claims lifecycle.
From time to time we may act under a binder or agency agreement when we provide claim services. In this case, we will not act as your representative but acting as the agent for the insurer. We will tell you when we are not acting as your representative.
We keep you informed
We will meet with you to discuss any difficult claims.
We train you in key areas of each policy and how it functions.
We provide coverage evaluations, research the relevant information, and keep you updated.
We guide you through the process
We are responsible for ensuring the claims process runs efficiently and smoothly.
We discuss the strategy with you and/or solicitors.
We are transparent about relevant information required to support the claims strategy.
We draw on our strong knowledge
We pride ourselves on the tenacity and technical knowledge of our claims team.
We leverage our team’s experience working for insurance companies as underwriters, brokers and in the legal industry.
We collaborate with the right people in our business, drawing on key strengths as needed.
Risksmart claims management
We also offer under deductible and self insured risk claims management through our subsidiary, Risksmart Claims Management.
Contact Honan Insurance Group citing the date, time, cause and location of the loss.
Take photos of damages.
Obtain identification of all civil authorities involved such as fire, police, health department, building inspector, etc.
Keep damaged items safely for assessment.
Retain all invoices, time sheets etc, to ensure all costs are captured and attributable to the loss and to prevent an overlapping of normal costs with these expenditures.
If you are making a business insurance claim have your ABN and GST information handy (if applicable).
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