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At Honan, we’re big believers in growing an exceptional brand, business and reputation through exceptional people. People with market-leading expertise, proven results and a fierce commitment to serving their clients, but also people with creative, considered points of view and a willingness to share them. These are our challenger champions - the ones who progress, lead and succeed by doing things a little differently, delivering on promise, and proving their passion through outstanding performance. In this series, we get to know them a little better; picking their brains for exclusive industry/category insights, future predictions, and the secrets behind their success.
I fell into insurance through my passion for the automotive industry when I was introduced to the head of commercial motor at Lumley/Wesfarmers back in 2008. We talked about a challenger brand Lumley was introducing into the special interest vehicle market and they asked if I had an interest in insurance. The rest is history and this year marks the 15th year of my career in insurance. The first half I have spent working for insurers, from motor/commercial motor products to property and from casualty to commercial lines products. Seven years ago I made the transition into broking and specialised in the affinity space, providing insurance programs for affinity organisations. I joined Honan at the end of 2022 as a Senior Relationship Manager working within the corporate team, focusing on client retention and client service.
The Professionals division consists of specialist brokers committed to providing clients with tailored insurance and risk management solutions within the Professional Services Industry. Every business is unique and we take a bespoke approach to working with the insurer market to provide our clients with the coverage to suit their specific risk exposures. A focus of my role is to continue to evolve our client service model and working closely with our brokers and clients to achieve this.
Throughout my career, I have learned the importance of being client-centric in everything I do. I have worked with businesses that have great solutions but do not prioritise the client when it comes to delivery and support. My approach to servicing clients is to make their lives easier through the whole insurance cycle by always trying to exceed their expectations. We really are with our clients all the way.
Make sure you fully understand the risks involved in running your business.
Understanding the types of risks that your business faces can help you make informed decisions about the type and level of coverage needed, as well as help you implement risk management strategies. Only then can your insurance policy give you the confidence that you’re adequately covered.
I firmly believe that quick follow-ups, face-to-face interactions and genuineness are key factors in maintaining and growing a successful client relationship. I always go by the saying “If you don’t know the first name of your insurance broker you don’t have the right one”.
‘’There is no client meeting too early, too late, or too far!’’
You cannot lower your premiums by reporting lower payroll/revenue.
It’s important to always report true and correct payroll/revenue numbers because a large part of the premium is weighted on this. If this is incorrectly reported, insurance coverage can be inadequate in the event of a claim.
Alive and kicking!
Sales has a short-term goal, it’s about one-off quick wins. Service is all about long-term goals that translate into returning customers and loyalty. This is a client-centric frame of mind and a big reason I joined the team at Honan. Honan has a client-first - culture that lives and breathes from the top down. Offering personalised solutions to my clients, I don’t hesitate to go above and beyond to understand my clients’ needs and prioritise service over sales. This is what helps us build a loyal customer base that trusts and values our expertise and advice, the foundation for a long-lasting relationship with our clients.
Metal Therapy, a specialised form of CrossFit, for me is a big component of finding balance between work and life. Being able to have an hour a day to have a good gym workout helps relieve the tension of the day and gives me time to completely empty my thoughts and decompress.
